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Help & Support

Account & Login

How do I create a Quickyla account?

Click the "Sign Up" button on the login page. You'll need to provide your name, email address, create a username, and set a password. After verification, you're ready to join the community!

I forgot my password. What should I do?

On the login page, click "Forgot Password." Enter your email address, and we'll send you a magic link or OTP to reset your password securely.

How do I change my profile picture or bio?

Go to your Profile page (click on your avatar in the sidebar) and click the "Edit Profile" button. You can update your avatar, banner, bio, location, and website.

Posts & Discussions

How do I write a new post or discussion?

Click the "Drop a Post" button in the left sidebar (or the + button on mobile). Fill in the title, description, category, and optionally add an image. Click "Publish" to share with the community.

How do I edit or delete my post?

Go to "My Posts" from your profile menu. Each of your posts has Edit and Delete buttons. You can only edit or delete your own content.

How do Sparks (likes) and voting work?

Click the lightning bolt icon on any post or comment to give it a "Spark" (upvote). Posts with more Sparks become more visible in the "Hot" and "Trending" feeds. You can also downvote low-quality content.

Notifications & Buzz

Where can I see my notifications?

Click the bell icon (Buzz) in the left sidebar. The Buzz page shows all your notifications including comments, Sparks, follows, and direct messages.

How do I get email notifications?

Go to Settings and enable email notifications. You can choose which notifications to receive — comments, follows, direct messages, or mentions.

How do I follow a topic or user?

Click the "Follow" button on a topic page or the "Connect" button on a user profile. Following a topic notifies you of new replies. Following a user adds them to your Circle.

Privacy & Safety

How do I make my profile private?

Go to Settings → Privacy. You can set your profile visibility to Public, Followers Only, or Private. You can also hide your online status and activity.

How do I report inappropriate content?

Click the three dots menu on any post or comment and select "Report." Our moderation team will review flagged content and take appropriate action.

Can I block another user?

Yes. Go to the user's profile and click the three dots menu → "Block User." Blocked users cannot interact with you or see your content.

Technical Issues

Images or videos aren't loading. What can I do?

Try refreshing the page, clearing your browser cache, or checking your internet connection. Files over 20MB may take longer to load. If the issue persists, contact support.

The chat room won't connect or messages aren't sending.

Check that you have a stable internet connection. Refresh the page to reconnect to the WebSocket. If the problem continues, try logging out and back in.

How do I enable dark mode?

Click the sun/moon icon in the bottom-right corner (desktop) or use the theme toggle in Settings. You can also set theme to "Auto" to follow your system preference.

Still need help?

Send us a message and we'll get back to you within 24 hours.

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